This episode is with Brittany Fitzgerald, an Area Coach in North Texas and Artistic Team Member. Brittany was one of the keynote speakers at the 2019 National Huddle (Sport Clips Annual Convention) and her presentation "Do It With Passion or Don't Do It All" has become a company wide theme. In this interview, Brittany explains how she overcame a physical disorder that threatened her career called "Tremors" that causes involuntary and rhythmic shaking of the hands. She also details what it is like performing in front of thousands of people and some secrets to her success in the industry. Follow her on IG at @brittanyshearz
| Episode Air Date |
Guest Name |
Guest Title |
Topic(s) |
| November 15, 2019 |
Brittany Fitzgerald |
Coach, Artistic Team Member |
Victory over challenges, fears and doubt |
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Transcription:
Chad Jordan: We're good. Hey everybody. This is Chad Jordan from Sport Clips. This is another edition of our Hall of Fame podcast. And you could probably hear or if you see us on YouTube... Hi there... You could probably hear the excitement in my voice because I didn't know we're going to be recording this podcast today. It just so happened we were both in the same place at the same time. And I've been clamoring for this young lady to be on the podcast all year long.
Chad Jordan: So super excited for what we're going to learn today about her from her. She is literally one of the legends and the rock stars at Sport Clips. So without further ado... You can't see this unless you're watching on YouTube. She's already blushing. But why don't you tell me obviously, your full name, your role at Sport Clips and I don't know the biggest thing you've done this year. Give me those three to start.
Brittany F.: Okay, my name is Brittany Fitzgerald. I am an area coach with North Texas. And I'm also part of the artistic team. And I think the biggest thing I did this year was I got up in front of thousands of people and shared with them all my deepest, darkest secrets.
Chad Jordan: That's right. And it was phenomenal. Wait, did you get married this year?
Brittany F.: I did.
Chad Jordan: Okay.
Brittany F.: Oh, no.
Chad Jordan: Hold on. Let me hit the... I'm not going to hit the stop button. Because I know you were thinking work related. And I didn't qualify it. But we'll get back to that. But no, ever since you got up on stage. Do you remember we had a conversation before?
Brittany F.: Yes.
Chad Jordan: Do you remember what I told you? If not, I'm going to remind you. Because you were a little nervous, right?
Brittany F.: Yes.
Chad Jordan: Yes, And I said... Do you remember what I said? I'm putting you on the spot.
Brittany F.: I remember you saying, "You got this."
Chad Jordan: Yes.
Brittany F.: But everything else was a blur.
Chad Jordan: So here's the advice that I like to give to people. And so hopefully it helped you in some capacity, but for anybody getting up in front of thousands of people especially your peers, right? People that most of the ones in the crowd were stylists that one, obviously managers and all that not yet coaches. But what I told you was, "Hey, everyone is rooting for you."
Brittany F.: You did say that.
Chad Jordan: Right?
Brittany F.: Yes.
Chad Jordan: No one is hoping you suck, no one's hoping that you mess up. We all want you to do well. So take that energy and just use that. And if you get to a point where you freeze up or whatever, just remember, we're pulling for you. We're rooting for you. And obviously, you didn't need it because you never messed up. You went right through it. You told it passionately, which we'll get to that kind of stuff.
Chad Jordan: So I was so flawed by everything you did and talked through and you've been through in your career and in life. So we want to unpack a little bit of that today because many of our listeners or our viewers were not at Huddle, so they didn't get that opportunity. So let's go quickly into, you're now on the artistic team.
Brittany F.: Yes.
Chad Jordan: Right. You've been there how long?
Brittany F.: So this is... 2020 will be my third year.
Chad Jordan: Okay. Third of four, right?
Brittany F.: Mm-hmm (affirmative)
Chad Jordan: That's what... So you renewed or re-upped or whatever. Okay, so you've gone all over. Give me some of the spots, the destinations that you've gone to.
Brittany F.: Well, I went to Orlando.
Chad Jordan: What was it? What was there?
Brittany F.: It was premiere.
Chad Jordan: Okay.
Brittany F.: That was a great show, people dress very interesting at beauty shows, especially in Orlando.
Chad Jordan: The attendees or the actual-
Brittany F.: The attendees.
Chad Jordan: Platform artists? Okay.
Brittany F.: We weren't the hot topic there. Yeah, that was very interesting, loved it. So I did go to Chicago as well, but that was actually for a Facebook Live with American crew. That was an awesome opportunity. And I literally flew in, it was dark, I got up the next morning did the podcast at 9:00 and got on my plane at 1:00.
Chad Jordan: Oh my gosh. So you didn't even get to taste Chicago style pizza.
Brittany F.: I saw it, it was beautiful. But, no.
Chad Jordan: Oh my gosh.
Brittany F.: It was great though.
Chad Jordan: What a shame. I love Chicago. Okay, and I'm so in awe of the artistic team, what you guys do, seeing you perform obviously at Huddle, but the travel and all that kind of stuff. What are some of the highlights? The things that you love the most about the experience so far.
Brittany F.: I mean, definitely working with other coaches and these amazing people, they're so talented, and they have so many amazing things to share with me and we share with each other and I get a lot from the trainings and just being around those people. They just really uplift you and keep everything very positive. But also being able to go out and share how much we love Sport Clips and talking to future professionals and talking to stylists and telling them why we're here and what we've done, and hopefully giving them the motivation to go out and do the same thing. It's just it's really powerful. It makes you feel really feel good.
Chad Jordan: And you're also ambassador role as well.
Brittany F.: Lead ambassador.
Chad Jordan: Okay, so you're lead ambassador, in fact, that's why we're in the same place at the same time I happen to be in. We're in Georgetown, Texas right now our headquarters and you're here. So can you tell me quickly about what the ambassador program is for anybody that might be listening and isn't familiar, doesn't have it in their area. What's the ambassador program up to?
Brittany F.: Absolutely. So we have a team of stylists, managers, who are our ambassadors and they're brand ambassadors for our market. So they go out to the different beauty schools and they talk about Sport Clips and share education and brand awareness to let future professionals know who we are and what we're about so they can come apply.
Chad Jordan: Can you walk me through some of your... I don't know. What's the highlight of an ambassador moment that you've had either in a beauty school or someone that's gotten hired from doing that and now at a Sport Clips that you checked in on?
Brittany F.: Well, I think the highlight of the ambassador team, for me, was two of my ambassadors, they are stylists, and we want to contest for the most student look entries in the market. So our two stylists got to attend the National Huddle in Vegas.
Chad Jordan: Awesome.
Brittany F.: This year. And it was awesome. They had such a great time. And it was something that really stuck out in their lives. And I think it will keep them with Sport Clips because they got to experience that. And that was just... It was an amazing moment for me as a lead.
Chad Jordan: And I mean, the irony, they got to come the year you're the keynote speaker.
Brittany F.: Yeah, that was cool.
Chad Jordan: All right, let's go through...And we'll talk about wedding and all this other work life balance and stuff. But I do want to, for those that are tuning in and they might have missed your presentation or they're hungering for more. Can you walk me through without... And we don't have the slides and the pictures of your hometown, and all of that kind of stuff. But can you just walk me through a little bit of your background and some challenges and things that you've overcome?
Brittany F.: Yeah, absolutely. So I am from a very small town, Chattanooga, Oklahoma. I would love to say shout out, but I don't think anybody still lives there. But the population of that town to this day is 400 people. So being there, it was very much looking around and thinking that there wasn't much place to go and a lot of the family and friends that I knew had been in that town, they were born in that town, they grew up in that town.
Chad Jordan: Is it like farmers and [inaudible 00:07:44]
Brittany F.: Yes.
Chad Jordan: Okay.
Brittany F.: They had kids in that town, they had grandkids in that town, and they're just doing the same things. And it was a little scary for me because I really had high ambitions and I wanted to travel and I wanted to do great things. So that was my first challenge. And I chose cosmetology for no other reason, than if I can't make it far at least I'll do something that will be fun. And that I'll enjoy doing.
Chad Jordan: Why cosmetology? Had you discovered that at a early age, as a kid? Do you have brothers and sisters you're cutting their hair?
Brittany F.: I don't.
Chad Jordan: So what drew you to it?
Brittany F.: I'll be honest, I took a class my senior year and it was supposed to be senior hour, we're going to talk to you about colleges and different opportunities. And we started going into colleges and talking about the different opportunities there and I just wasn't feeling like any of it was going to be for me. And then we went to a tech school, and they actually had a cosmetology program. And I immediately said, "I think this could be fun. I think I want to do this." And I went to my teacher and I said, this was something I was interested in. And it wasn't received very well, because-
Chad Jordan: Really?
Brittany F.: Yeah, it wasn't. I think cosmetology sometimes has a reputation of being a stepping stone to another career. And so it was like, "Okay, well, you can go do that for a while and then you'll go find what you're really going to do." And I don't like it when people tell me I can't do something. So I was like, [crosstalk 00:09:13]
Chad Jordan: That challenged you.
Brittany F.: "Okay, I'm going to be a cosmetologist and this is going to be my career."
Chad Jordan: Not just be one, you wanted to be a great one.
Brittany F.: Yes. And so I immediately joined this industry with passion. I mean, I was very ambitious with what I could do. But after I started cosmetology school-
Chad Jordan: No, it's not in Chattanooga. Where is the school?
Brittany F.: No, it's in Lawton, Oklahoma.
Chad Jordan: Okay.
Brittany F.: It's about 30 miles north of Chattanooga. But after I started school, I have a disorder called tremors and it makes my handshake and it makes my body shake, especially if I'm nervous or excited. And so, when I started cosmetology school, I start cutting hair, I start doing all these things [crosstalk 00:09:56]
Chad Jordan: It really manifested itself. Yeah.
Brittany F.: And it was one of those things when I realized it was such a problem, I was so worried.
Chad Jordan: Had you known before that you had this syndrome?
Brittany F.: I did. It just didn't affect me.
Chad Jordan: Okay.
Brittany F.: It was like, "Oh, that's not a big deal." But it really started to affect me in school. And I got really upset because I thought, "Oh, my gosh, I'm so excited about this. And this may be the end of it. This may ruin my whole idea of what I'm going to do with my life." And I had a couple people that were like, "Yeah, maybe you should go do something else. And maybe this isn't going to be right for you." And I just decided that there's only one way to get good at something and it's to practice and I could overcome this with practice and I could get over my fears, which would calm down the nervousness, it would calm down the shaking, and I would learn how to control it. And over time, I did.
Chad Jordan: And had this been... You had doctors or somebody advising you? Like, "Here's how to combat it." Or had you done some research on your own? How did you know?
Brittany F.: I went to the emergency room because I thought I was having a heart attack. And when I got there, I was shaking. I mean, it was uncontrollably. And the nurse came in and said, "Something's really wrong with her." And the doctor said, "No, she just has tumors." And that was actually the first time I had heard it. And I said, "Is that's what's happening to me right now?" Because I didn't know what it was. And they're like, "No, you're having a panic attack. You're not having a heart attack. You're having a panic attack. But you also have tremors, which is going to be worse when you're in these moments."
Chad Jordan: Do you immediately web MD that on your phone?
Brittany F.: Yes. Absolutely. I'm like, "Okay, so I'm dying. Google." No, but I looked it up and there honestly wasn't a whole lot that you could do about it. And so I just... And this was before cosmetology school. So I basically was like, "Oh, it's fine. I'll just live with it. And try not to have panic attacks."
Chad Jordan: Right. They're controllable.
Brittany F.: Yeah. So I didn't really have a lot direction on what to do. So I just kind of dealt with it.
Chad Jordan: Okay, so now you've been diagnosed, for lack of a better term, let's call it that. Now, you've experienced it. You've coached yourself through the first initial ones. At what point do you realize, "Okay, this practice, what I'm doing is going to be enough for me to be able to compensate and overcome this physical challenge that I have." Did you realize right away or is it going to take some time?
Brittany F.: It took some time. But I wasn't going to give up I think was the big thing. I had too many people telling me I couldn't do it for me to let that be true. And so I just kept trying and trying, trying, I did feel very uncomfortable, especially when people were watching me, like my instructors, they'd come over and they just stare at me like, "Your clients aren't going to trust you if you're shaking all over their head."
Chad Jordan: I mean, how bad... I mean, forgive me. How bad was shaking? I mean, I don't want to say is because I think you've overcome it.
Brittany F.: It's still there.
Chad Jordan: Okay.
Brittany F.: But I'm confident now, in my ability as a stylist. When I wasn't confident and I had those intense nerves. It was bad. It was very hard.
Chad Jordan: So a client would notice.
Brittany F.: Absolutely.
Chad Jordan: Okay.
Brittany F.: And so I got through in cosmetology school because I was majority working with mannequin heads. And I'm like, "Oh, I'm getting so much better." And I was feeling really good. And then whenever I started with Sport Clips, and I was cutting on real people's heads, that was a little bit [crosstalk 00:13:41] more challenging.
Chad Jordan: So on your technical interview, who's your client?
Brittany F.: My client was the manager of Cordova-Nextdoor.
Chad Jordan: Okay. And did you know?
Brittany F.: No.
Chad Jordan: Was it a guy?
Brittany F.: It was a guy.
Chad Jordan: Okay.
Brittany F.: I did not know him.
Chad Jordan: Oh, boy. I was thinking it might help. Let's say you're now married. Let's say it was your husband or your fiancee, or boyfriend at the time, and you were had this comfort level that might have helped you at least get through that interview. But so that had to be nerve wracking.
Brittany F.: I was definitely hired because of my personality. I was not hired for that haircut. They actually... We went through the interview and they were like, "Yeah, this sounds great. Let's do a technical right now." And so they'd go next door and they grabbed the manager.
Chad Jordan: Had you disclose at all that you have some tremor?
Brittany F.: No.
Chad Jordan: Okay.
Brittany F.: I didn't tell anybody that until the National Huddle.
Chad Jordan: What?
Brittany F.: Yes.
Chad Jordan: No way.
Brittany F.: Yes.
Chad Jordan: I don't remember that part. Okay.
Brittany F.: Yes. But yeah, so they ran over and they got the manager from Cordova and they sat him in the chair. And I was, I mean, I didn't really know what I was doing anyway. So they just thought I was nervous. They didn't really get it.
Chad Jordan: Did they have to clean his haircut after you were done?
Brittany F.: Yes. It was bad.
Chad Jordan: Okay.
Brittany F.: But he was so nice. And he let me cut his hair multiple times after that.
Chad Jordan: Okay. All right.
Brittany F.: So that was a good experience.
Chad Jordan: All right, so then let's get into your Sport Clips career. So first of all, were you ever a stylist somewhere else?
Brittany F.: I was.
Chad Jordan: Okay, another brand or a full service salon?
Brittany F.: It was a full service salon.
Chad Jordan: Okay.
Brittany F.: It was a booth rental place actually. That was my first time. I was like, "Yeah, I'm going to go do this." I remember sitting around a lot. I remember being really broke.
Chad Jordan: They don't tell you that part?
Brittany F.: Yeah.
Chad Jordan: In cosmetology school, right?
Brittany F.: I didn't really have the money to go out and do any marketing. I was living in a rundown apartment, I was working two other jobs. I was a server and a bartender at El Chico's, Mexican restaurant. And I didn't feel like I was going to go anywhere. And I actually got to the point after, it was almost a year, I decided, "I don't think cosmetology is going to work for me." And a friend that I went through cosmetology school with actually came up to me and said, "There's this new place." Because Sport Clips had just opened.
Chad Jordan: In what town?
Brittany F.: In Lawton, Oklahoma.
Chad Jordan: Okay.
Brittany F.: And she said, "There's this new place, you got to come check it out." So I Googled Sport Clips, and what I found was not very good.
Chad Jordan: Did you Google or Yelp it?
Brittany F.: I Googled it.
Chad Jordan: That's the question.
Brittany F.: I Googled it.
Chad Jordan: Okay.
Brittany F.: And there was an article written by a military wife in Lawton, Oklahoma about what she thought Sport Clips was, had never been there. But she wrote a negative thing about it. And my mind at the time, "Okay, that's what it is." So I actually avoided this girl for months, because I couldn't believe she worked in a place like that. And then she-
Chad Jordan: So the friend that recommended it?
Brittany F.: Yes.
Chad Jordan: Actually, I didn't catch that. She worked at the Sport Clips?
Brittany F.: She did. She worked there.
Chad Jordan: Okay.
Brittany F.: And I avoided her for months.
Chad Jordan: All right. Are we allowed to say her name?
Brittany F.: Yeah.
Chad Jordan: Okay.
Brittany F.: Her name is Anna.
Chad Jordan: Anna. Okay. I don't know if she's still with Sport Clips or not. Hi, Anna. Hope you're listening to your friend, Brittany.
Brittany F.: Hi, Anna.
Chad Jordan: Okay.
Brittany F.: And so I kind of avoided her for a long time and then finally, of course, we're in a small town, you're going to run into each other at some point. And she was like, "Where did you go? What have you been doing?" And I was like, "You know what? This has got to be better than what I'm currently in, this position I'm in. So I'll just go try it out."
Chad Jordan: What's the worst... I always ask my kids. What's the worst thing that can happen?
Brittany F.: Yeah.
Chad Jordan: At least go for it. At least try it out. Yeah.
Brittany F.: So I walked in the store and it was... I was shocked. I mean, it was not what I expected. The team was really nice. The manager was really nice.
Chad Jordan: Who's the team leader at that store at the time?
Brittany F.: David Kelly.
Chad Jordan: Okay.
Brittany F.: And he still is.
Chad Jordan: All right. Cool.
Brittany F.: He's still there. And I was blown away by it. And I thought, "I could make some money here, and then I'll figure out what I want to do later." My intentions was not to stay at Sport Clips.
Chad Jordan: It was a stepping stone to something else.
Brittany F.: Yes, I just needed to make some money.
Chad Jordan: Right.
Brittany F.: And it was real scary. I didn't really feel confident with men's haircuts at all.
Chad Jordan: Because I mean, at full service had you really done any men's hair?
Brittany F.: None.
Chad Jordan: To be honest.
Brittany F.: None.
Chad Jordan: Okay, so all right. I love asking this question. Usually, someone that comes straight from cosmetology school and like an OG and then hired by a Sport Clips. So all right. Do you remember your first men's haircut?
Brittany F.: Yes.
Chad Jordan: At a Sport Clips?
Brittany F.: At a Sport Clips? Yes.
Chad Jordan: Okay.
Brittany F.: And not including my technical.
Chad Jordan: No, that one we already got.
Brittany F.: Yes.
Chad Jordan: But he knew he was a guinea pig, at least for your interview. But the client that sat down in the chair that day, probably didn't know he was a guinea pig, right?
Brittany F.: Right.
Chad Jordan: So just walk me through. Do you remember everything about it?
Brittany F.: I do.
Chad Jordan: Okay, yes. Tell me. Good. That's what I want to know.
Brittany F.: Okay, so it was just me and one other person in the store.
Chad Jordan: Okay. Is it the manager, assistant manager?
Brittany F.: It was the manager.
Chad Jordan: Okay. All right.
Brittany F.: And she told me, "You're going to take the next client that walks in." And I said, "Okay."
Chad Jordan: All right.
Brittany F.: And it was a slower store. At the time it was brand new. And so right as the door dings, the phone rings, and the manager has to step into the office and take a phone call. And the guy comes in and he has super, super curly hair. And he sits down. And I'm like, "So what you want?" And he says-
Chad Jordan: A buzz cut, please. Number one.
Brittany F.: He's like, "I want a zero fade, medium." And I'm like, "Okay, got it." And so I'm just like, "I'll fake it till I make it." Whatever. And I start sticking guards on my clippers. And he's like, "Aren't you going to ask me if I want to go with the grain or against the grain?" And I'm like, "Yeah, hold on just a second." So I walk in the office and she's still on the phone. And I'm like, "What is with the grain or against the grain mean?" And her eyes get huge and she's like, "Hold on."
Chad Jordan: Had you already started cutting?
Brittany F.: No.
Chad Jordan: Okay.
Brittany F.: No, and her eyes just get huge and she's like, "Hold on." And so she finishes her phone call and she comes out. She actually does the haircut, part of it and then I helped. But that was really my first haircut experience. And then the next one was a high and tight.
Chad Jordan: Okay. So you're getting literally baptized by fire?
Brittany F.: Yeah.
Chad Jordan: The reason I love finding that kind of stuff out is because, and I said this in Team Leader training camp too today, it's why I love stylist so much as a profession and person personality group really is because really what other professions on your first day are you faced with immediate reaction to whether you do a good job or not? Stylist is really the only one I can think of.
Chad Jordan: I mean, I'm in marketing, I didn't know my first day... If I had a bad day that day, what are the ramifications? No one... But if you have... The client sits in your chair for the first time and has had a bad haircut because you were nervous and didn't know what you were doing. You're going to know it and they're going to let you know it. And so I feel like as a people group, stylists are just some of the bravest, most courageous souls in the world, right?
Brittany F.: Yes.
Chad Jordan: Because they're going through this, they face... You probably remember, maybe not that one and not the technical interview. Do you remember your worst haircut ever that you gave?
Brittany F.: I mean, that high and tight was pretty bad.
Chad Jordan: Okay. So second one was pretty bad.
Brittany F.: Yeah.
Chad Jordan: Okay, so here's my following question that I like, and sometimes when I visit a store, I'll talk to some team members about this, but okay, you had that high and tight. You didn't think you did a good job. I don't know if the client let you know, you didn't do a good job or not.
Brittany F.: Yeah.
Chad Jordan: Okay. All right. Good. Perfect. How did you get through that? How do you pick yourself up and keep going and not... I mean, me, I'm running to the bathroom crying my eyes out. I'm 43 years old, and I'd probably still react that way. So how do you make it through a moment like that?
Brittany F.: I'll be 100% honest, I didn't make it through. Another stylist in the store, Lori, she was the assistant manager at the time and she was with me and she was the one who pushed me through. So it was one of those moments where I was like, "I need to leave. I'm never going to get good." And she was so encouraging.
Chad Jordan: I love that.
Brittany F.: She helped me fix the haircut, thankfully, the best she could. And she just said, "No, I was there. I was in your position, you've got this. This what we're going to do next time." And that was what got me through.
Chad Jordan: Is Lori still there? Where is she?
Brittany F.: I'm not sure.
Chad Jordan: Let's look Lori up. [crosstalk 00:22:26]
Brittany F.: Yeah, we need to look Lori up. Where she at?
Chad Jordan: We got to give her a do it with passion for something. But that's why I love finding that out. Because you either have that, your personality type is, "End resolve. I'm going to do it. I'm going to get better." Or hopefully, you have at least a team around you who's going to go, "Come on girl, you got this. Let's go, pick yourself up. It's not always going to be like this, you're going to get better." So I like finding that kind of stuff out. Okay. So you go through some bad haircuts and you learn how to cut men's hair. When do you hit your groove and hit your stride?
Brittany F.: Well, four months after I started as a stylist, I was offered the manager's position. So that was the moment when I decided-
Chad Jordan: I think I got this.
Brittany F.: "I got this."
Chad Jordan: Yeah.
Brittany F.: I actually... I feel like I bullied the team leader into letting me have the manager's position or letting me interview for it. And he laughs about this now, but there was a couple of other girls that had been there since day one that wanted to interview for it. And I didn't feel like it was my place. But then something happened where I thought, "You know what? I think I could do a good job at this. I'm just going to give it a try." So I was like, "Please, please, please interview me, please." And finally, he was like, "Okay." And then he just said, "You're it, we're going to do this."
Chad Jordan: Any resentment from the other team members that they didn't get it and if so, how did you get through that?
Brittany F.: I think there was in the beginning. I think I had to build credibility. I mean, that was the thing is I was very new. And that's why they didn't like the decision, I think is because who was I? Coming right in to do something like that. So it took me-
Chad Jordan: Were younger than most of them?
Brittany F.: Yeah. So it took a lot of working very hard to learn as much as I could to have the answers to the questions that they had. So that I could say, "I am good at this, I can do this. I do know the same things you know." And it took a year for me to actually get in that time and position of being in management where my team actually looked up to me and respected me and to build that.
Chad Jordan: At what point did you arrive and the tremors thing, the practice and all that in talking? When did you get over that hurdle? And you felt like it's not an issue anymore?
Brittany F.: Well, I think it's always been an issue. I think I've just worked past it.
Chad Jordan: But I imagine you used to be self-conscious about it.
Brittany F.: Right.
Chad Jordan: And think that maybe other people are catching on.
Brittany F.: So as a stylist, I think I got through it within a year of cutting consistently. As a manager, when I started doing demos at cosmetology schools, it came back because now people are watching and there's different things that people are observing that made me very nervous.
Chad Jordan: All right, about how long? You're managing the store pretty quickly. How long before you kind of transition into... I mean, because you're coach?
Brittany F.: Yes.
Chad Jordan: So give me that timeline.
Brittany F.: So it was about three years after I started managing. I had coaches come into my stores to do success checks, and I really wanted to do that one day. I didn't think that day was anytime soon.
Chad Jordan: What was appealing about it?
Brittany F.: I think just the idea of moving up, but also educating because one of my favorite things as a manager was developing team members and going into the cosmetology schools. Those are my two favorite things. And so I thought, "That's what a coach does." I didn't know all the other stuff coaches did. That was a surprise. But no, I really wanted to do that. And it just so happened that one of the coaches came in for a success check one day, and I felt like I needed to talk to her about it. And so I asked her, "What steps do I need to take for me to one day be in the position to be considered for a position like you have?" And she said, "Well, we're taking applications right now. How funny that you asked." It was amazing.
Chad Jordan: Do they not usually publicize that?
Brittany F.: Yes, they did. It wasn't out yet. And so it was definitely a crazy thing. And my store was all by itself. So you have the Dallas Fort Worth area kind of clustered. And then it was like Lawton, Oklahoma is the only store in Oklahoma that was within our market. So I didn't really have a whole lot of connection with anybody in the Dallas area. But they asked me to come in for an interview. So I drove to Dallas.
Chad Jordan: Which is how far away?
Brittany F.: It was about three and a half hours or so. And I drove into Dallas for this interview.
Chad Jordan: With who? Who's interviewing?
Brittany F.: Mark and Jan Mansfield and then Jenny Smith.
Chad Jordan: All right. Oh my gosh, you were just in the thick of it.
Brittany F.: Yes. And she was super pregnant at the time. So emotions. She has emotions.
Chad Jordan: Yes. Okay.
Brittany F.: But anyway, so it was at their house, and I got there and they had... As soon as I walked through the door, there's all these dogs, they're jumping on me.
Chad Jordan: Yeah, I was getting ready to say did the dogs attack you?
Brittany F.: And barking. And immediately I'm like, "I love these people." Because I'm a huge dog person, and so they take me back into their back room and this little table and we all sit at this table. And Mark has a way. Mark is the funniest best guy, so nice and just wonderful.
Chad Jordan: You don't have to say that.
Brittany F.: No, he really is.
Chad Jordan: You could tell the truth. No, I'm kidding.
Brittany F.: He really is. But he tries to scare people. And he messes with people a whole lot. And so he was asking me questions so seriously, that I was just shaking like, "What is happening?"
Chad Jordan: He was trying to access that tremors side of you.
Brittany F.: Yes, he was. And one of the questions I remember him asking was, "If you were to get this position, you know you'd be moving to Dallas. Do you know anybody here?" And I didn't. I didn't know anybody in Texas. I didn't.
Chad Jordan: Had you known that was going to be a requirement?
Brittany F.: Yes, I did.
Chad Jordan: Okay.
Brittany F.: I did. But I think when I answered I was so worried that that would be like, "Oh, she's not going to be able to handle this. We're not going to hire her."
Chad Jordan: Coming to the big city.
Brittany F.: Right.
Chad Jordan: Yeah.
Brittany F.: So I left and I called my grandma and I was almost in tears. And I was like, "I did a horrible job. It was a horrible interview, I sucked at the whole thing, right?" And she's like, "It's fine. Now you don't have to move to Dallas, right?" Because she didn't want me to move. And so I get back. And then Jenny calls me and she says, "We would like you to come back for a follow-up interview after leadership."
Brittany F.: And leadership was in Dallas. So I drove to Dallas for leadership. And then afterwards, we went to Jakes Burgers, which is my favorite restaurant now because of what happened next. And we're all sitting there and they started asking me these intense questions again. I'm answering, the whole time having like sesame seeds from the buns, all in my teeth.
Brittany F.: And like, "This is going even better than the first interview." And then Mark and Jan said, "Let's walk you outside your car and you can get on the road." And I was like, "Okay, it's over." And we go out there and they offer me the position, standing at my car, Jan cried and hugged me.
Chad Jordan: Does she even really know you at that point?
Brittany F.: No, she's just-
Chad Jordan: She's all softy.
Brittany F.: I know it and I am a crier, but I was so in shock that emotion wasn't happening. I was just like, "Wait. What?"
Chad Jordan: Like when you get a car accident your ears are ringing, you're not really sure what's happening.
Brittany F.: Yes.
Chad Jordan: It's one of those.
Brittany F.: It was a really intense moment because I just got offered my dream job, I was going to be moving to Dallas and I basically just got in my car and drove three hours home by myself just in my own thoughts.
Chad Jordan: Right. Do you even remember the trip home?
Brittany F.: I really don't.
Chad Jordan: You just arrived. It's like, "Wait a minute."
Brittany F.: I called a lot of people on my way home to tell them but it all happened very quickly. They basically said, "Well, we'll have you move here in two weeks. Let's get going." And so I did. I packed up my two dogs.
Chad Jordan: Was it just one coach? Or were they hiring a couple other?
Brittany F.: It was just me. Yes.
Chad Jordan: Just that one spot. Okay.
Brittany F.: And I moved with my two little dogs in two weeks. I had to get a new car because I was driving a Camaro and you cannot fit anything in a Camaro. So I got a little Nissan Juke, which I still haven't left. I had to get a new cell phone because my phone carrier didn't exist anywhere outside of-
Chad Jordan: What?
Brittany F.: Yeah, didn't exist in Texas. And I had to find a place to live. And it was a lot.
Chad Jordan: Had you been dating yet?
Brittany F.: I was.
Chad Jordan: Your now husband?
Brittany F.: No.
Chad Jordan: Okay, good. That makes it even better story. Okay. So all right. So boom. You leave Oklahoma for the big city and the big state of Texas. And you come to Dallas with your two dogs, and you get set up. What year is this?
Brittany F.: It was 2016.
Chad Jordan: 2016. Okay. And then you hit the ground running, you're the best coach, it's the easiest thing you've ever done, right? Now, what happens as you transition?
Brittany F.: So getting up in front of people, doing haircuts, doing those things brought those trimmers back. But again, I never told anybody about it. So I was the whole time trying to hide this about myself. Presenting was very challenging for me in the beginning, which is crazy now. But it was very challenging. And I remember my very first-
Chad Jordan: It's just the large groups or just even to a class full of five-
Brittany F.: Anybody. Anything more than 10 people. I wasn't doing it.
Chad Jordan: Okay.
Brittany F.: But I remember-
Chad Jordan: Are you giving excuses? Like, "I can't do this one."
Brittany F.: No, I did it.
Chad Jordan: Or just you're having to power through it?
Brittany F.: Yeah. I remember my first training class. I only had one person. The first one I did by myself. I only had one person in the training class. And so that made me feel at ease. And I start talking, and then I finish. And I'm like, "Yeah, you get it?" And she says, "Well, you just did the whole class in 15 minutes. So can you go back and say everything you just said again, because I didn't get any of that." I was so nervous.
Chad Jordan: That you copy plowed through it.
Brittany F.: Yes. And that was a down moment for me. I was like, "Oh, I'm not good at this."
Chad Jordan: How quickly was that? Was that the first couple months you said?
Brittany F.: Yeah.
Chad Jordan: Okay. So yet again, here you are having to look yourself in the mirror. And, "I'm good enough. I'm smart enough. Gosh, darn it, I can do this." Kind of thing and talk yourself through it.
Brittany F.: Yeah. My first year as a coach was a blur. It was a lot of learning.
Chad Jordan: It's like a drive back to Oklahoma.
Brittany F.: Yes, it was a lot of learning a lot of messing up. And a lot of just trying to figure out where my place was on the team. And by year two, I was like... I basically became this, yes, girl, because I realized that if I wanted to get better again, I had to practice, I had to take on more responsibilities. And so everything that was thrown out on the table, "Who's going to do this?" "I'm going to do it." And that was how I got my position as the ambassador lead. So who wants to do this? I was all about it.
Chad Jordan: Okay, any chance to volunteer for some extra challenge you'd take it up?
Brittany F.: And I felt like that helped me get better at everything. Because the more I took on the more I was able to learn from those things.
Chad Jordan: And the confidence too.
Brittany F.: The confidence, yes.
Chad Jordan: It's building confidence along the way.
Brittany F.: Yes.
Chad Jordan: That I've done it before. I can do it again. And repetition through that. I love it.
Brittany F.: And it got to the point where after the second year, I was basically told, "We do yearly reviews." And I was told to my review, "Brittany, at the beginning of this year, we told you that you were taking on too much and we were worried that you were going to leave because you're going to get burnout. And we thought you had too much on your plate. But now we realize you don't have a plate, you have a platter. So you're good. We're just going to keep giving you stuff."
Chad Jordan: Cool. I like that.
Brittany F.: And it was Jenny that had told me that and I've used that ever since because I really do. I am motivated by responsibility and getting to do more and I just feel like it's made me... It's brought me to where I am.
Chad Jordan: I love that. Because there's some people that are listening to this that are going, "Yep, that's me." Other people are like, "You're crazy. I don't want another thing that be added to my plate." So that's great for you. But so okay, so around year two is when you felt like you hit your stride. When did the artistic team happen?
Brittany F.: So year two. Well, so at the end of my first year, I actually had... Mark was trying to talk me into applying for the artistic team. And I didn't mention this. I actually, didn't. That was the one.
Chad Jordan: You didn't apply?
Brittany F.: Yeah. That was the one thing I said no to.
Chad Jordan: Why?
Brittany F.: I didn't feel ready. And I do jump into things when I'm not ready sometimes. But this was a really big thing.
Chad Jordan: That everybody would see.
Brittany F.: Right. And the whole tremors thing, I thought if I get up on stage in front of all these people, I'd seen the artistic team, I knew what they did.
Chad Jordan: There's no hiding on stage.
Brittany F.: There's no hiding. Everybody's going to see me shaking and they're going to judge me for it. I just felt uncomfortable doing that. And literally after the artistic team was announced for that year, I immediately regretted my decision and I thought, "I really wanted to do this. Why didn't I do this?" And so all year I basically just thought about it and prepared for it. And so whenever it was time to apply, I was like, "I'm ready. Here I go."
Chad Jordan: Did Mark even have to ask you again?
Brittany F.: No. And so I applied and when they announced that I would be on the artistic team, it was like I was excited but I was going right back to this, "Oh, no, what did I just do?"
Chad Jordan: Yes. I'm sure. It's like mixed blessing. Was it at a Coaches Huddle?
Brittany F.: Yes.
Chad Jordan: Is that when you found out? So as they're bringing you up in front of everybody, is it like literally right then and there hitting you like, "Holy moly, I'm going to."
Brittany F.: Yeah.
Chad Jordan: It's back. And I'm going to have to overcome this thing yet again, right?
Brittany F.: Mm-hmm (affirmative)
Chad Jordan: So what this is 2017?
Brittany F.: Mm-hmm (affirmative)
Chad Jordan: Yeah, I think.
Brittany F.: Yeah.
Chad Jordan: Or 2018?
Brittany F.: 2018, I guess.
Chad Jordan: Yeah. Okay.
Brittany F.: It was announced in 2017. But I started in 2018.
Chad Jordan: Okay, got it. Okay. And what I'm really interested in because one of my favorite parts about the job is I get to visit all these stores around the country, probably about two to 300 stores a year. And I like to bring a gift to the managers, right? And the team members too, but the managers get the special gift and it's always the shirt from Huddle. So a couple years ago, it was the retro Sport Clips one if you remember that one. And then this year, we actually we had another Huddle shirt. It was a doubled down, it was our theme in Vegas and it was this great, it's a really cool shirt. But there was one that... Did you wear that on stage? I think you did, right?
Brittany F.: I did, yes.
Chad Jordan: Okay. So let's talk about your-
Brittany F.: I was the very first person to wear the do it fashion shirt.
Chad Jordan: You're the very first person that's had like Gordon's face and cowboy hat have been on a shirt, yours the first name to be on a Sport Clips shirt. So that's pretty cool. So tell me about obviously, it was your speech, the do it with passion or don't do it at all. It's that now the shirt that's taken the nation by storm. And it's the only way to get it through a store visit or you do something crazy and cool and all that kind of stuff. But tell me about the theme? Where the phrase came from? A little bit about the motivation behind it.
Brittany F.: So a sad thing. I did not make up this quote.
Chad Jordan: Yeah, that's fine.
Brittany F.: The beginning of 2018, I decided that I needed a powerful quote, to put on my laptop screen to remind me every single day that I needed to be better and do better, and take on more things. And so the quote that I chose was do it with passion or don't do it at all. So every day for a year, I saw that quote, pop up on my computer screen, and it actually made a huge impact in my life. Because there were lots of days that I opened up my computer and I'm like, "Oh, I got all this awful work to do." And then I see this quote, and I'm like, "No, I'm going to do this. And I'm going to do it right." And it made huge difference. And Julie, actually.
Chad Jordan: Julie Vargas.
Brittany F.: Julie Vargas. She sent out a email to all the artistic team members. And she said, "We're thinking about maybe having one of you come up on stage, and be one of the keynote speakers." For whatever reason, at the time, I did not realize what she meant by keynote speaker. I thought she meant breakout speaker.
Chad Jordan: Okay, got it.
Brittany F.: I don't know if she even knows this. And she was like, "Yeah, just submit your story, write something down." And so I did not turn mine in until the very last day it was due at 10:00 at night. Because I was like, "Oh, no, I didn't do this." And I just wrote it up and I sent it in. And then I was teaching a training class one day and it was lunchtime. And I got a voicemail from Jan Mansfield and she doesn't call me a whole lot. So when I get a voicemail, I'm like, "Oh, what did I do?" Which I never do anything wrong.
Chad Jordan: All right. Let's be honest.
Brittany F.: But that's just my mentality. But so I listened the voicemail and she's like, "Brittany, oh, my goodness, call me."
Chad Jordan: That was it.
Brittany F.: I'm like, "Oh, my gosh." Well, I couldn't do anything about it at that point, I had to finish my training class. But I'm looking at my phone and there's all these notifications and all these things going on. I'm like, "Something's happening. But I got to finish this training class." So I finish it. And then before I call Jan, because I'm scared to call Jan, I look at Facebook because that's going to calm me down, right? And the first thing I see is a picture of me next to Kelly Cardenas, the three keynote speakers for the National Huddle.
Chad Jordan: Mel Robins.
Brittany F.: And I'm like, "Wait a minute. What?" And then I called Jan and she's like, "How exciting. This is awesome." And I was just in complete shock. And my anxiety set in super bad. I called my grandma because I call her when something's wrong, not to help me in any way shape or form. She just shares anxiety with me. So I'm like, "Oh, my gosh, I'm going to be talking in front of thousands of people." And she's like, "Oh, my gosh, this was a terrible idea." And I'm like, "Yeah, it was."
Chad Jordan: I love it.
Brittany F.: And so we go through this whole conversation.
Chad Jordan: You call her grandma? What do you call her?
Brittany F.: I call her KK.
Chad Jordan: KK. All right, KK that was awesome.
Brittany F.: Yes, so we're just freaking out together. And this I found out, I guess in October, November. The Huddle's in April.
Chad Jordan: Yes.
Brittany F.: I got married in February. So this whole in between time including my wedding. I am like, pit in my stomach every single day to the point where on the way to Jamaica, for my wedding, my husband says, "If you talk about that Huddle speech, one time, this wedding ain't happening."
Chad Jordan: You should have just kept talking about it see if he was really going to go through with it. I bet he still would have.
Brittany F.: Anyway, so this whole time this pit in my stomach and everybody's like, "Are you nervous?" "Yeah, I'm nervous." And people are like, "You'll do fine, it'll be fine."
Chad Jordan: They have no idea.
Brittany F.: They have no idea what I'm talking about.
Chad Jordan: And the fact of what it's like to be on that stage. So I don't want to scare anybody. I mean, God forbid. But you had every right to be nervous. I mean, that's a big audience. They're going be hanging on your every word. The fact that you are a stylist, turned manager, turned coach, artistic team member, you're this great success story, you're relatable. And so you're representing them. All the managers that are there, you're representing them, thousands of them. So you make it, so you obviously, you've got married.
Brittany F.: I did. I get married.
Chad Jordan: So you must have stopped talking about at least for a week or two?
Brittany F.: I did.
Chad Jordan: And then you hit the ground running coming back.
Brittany F.: Yeah.
Chad Jordan: I assume your honeymooned in Jamaica and everything.
Brittany F.: We did. Yes.
Chad Jordan: You guys stayed out there. Okay. So you come back. I mean, if I remember right, you weren't referring to notes and you weren't reading anything off. Or maybe you were and you were so good at it that I didn't see it.
Brittany F.: So I practiced once before I got up there and spoke and I did have a teleprompter. And one of the guys at the Huddle, I cannot remember his name, but he was making sure all the sound was working [crosstalk 00:43:28]
Chad Jordan: Micheal?
Brittany F.: And everything.
Chad Jordan: Yes.
Brittany F.: I think so. Yes. And he said, "It was great. The only advice I would give you is just make sure that you keep your head up. So it doesn't look like you're reading your notes." So a side story about how I actually got the confidence to go out on stage.
Chad Jordan: Okay.
Brittany F.: Kelly Cardenas.
Chad Jordan: Yes.
Brittany F.: He's a big part of it. So I almost threw up that morning, I was just, "How in the world am I going to do this? This is not going to work. Something's bad was going to happen."
Chad Jordan: Well, okay, asterisk, plus, you guys had performances as the artistic team, that you're having to learn and practice and all that with the dancers and all these models. I mean, so you had all of that, plus the biggest moment of your career, of anybody's career, really.
Brittany F.: Yeah.
Chad Jordan: Going through. So I just wanted to throw that extra layer of [crosstalk 00:44:24]
Brittany F.: It was a lot.
Chad Jordan: Challenge that you had going on. Okay.
Brittany F.: And so I go backstage, and I go back there early, of course, and Kelly Cardenas is back there because he's speaking after me. And he has a posse that travels with them.
Chad Jordan: He's got the guy who videos him.
Brittany F.: So he has this whole group of people with him, and we're watching on the screen, and I'm just sitting at a table by myself just freaking out, rocking back and forth. And Kelly says, "Hey, Brittany, can you come over here for a second?" And I said, "Okay." And then I get even more nervous. And he's like, "You're about to speak, right?" And I said, "Yes." And he said, "Have you ever spoken in front of this many people before?" And I said, "No." And I'm so nervous. And he said, "Okay, let's get up real quick."
Brittany F.: And so he got his whole posse up. And he says, "Let's hold hands." And he just started praying for me. And it was what he said. He said, "Give her the strength to get her message across, give her the strength to do what she's here to do and let her have purpose." And it was that that got to me because this whole, I mean, months and months and months, I was nervous because of me, I was nervous because, "Oh, what will they think of me?"
Chad Jordan: All the focus.
Brittany F.: And when he said that, "Why am I doing this? I'm doing this to share my story to help other people. I want to get a message across. So I'm not going to think about me. I'm just going to get up there and I'm going to do it." And they call my name. The guy forgot to mic me. So I was getting my mic put all over me as I'm running up the stairs. So that adds a little bit.
Chad Jordan: For sure.
Brittany F.: But as soon as I got out there, it was gone. And I started talking and I didn't look at that teleprompter once. I knew what I wanted to say, I said it, I didn't plan on crying, I had never gotten emotional doing that speech. And the millions of times I practiced it.
Chad Jordan: I think you were sensing the energy in the room.
Brittany F.: Very much so.
Chad Jordan: You know what I mean? There were a lot of tears during that because everyone is seeing themselves in you and their challenge and the obstacles that they've overcome to succeed in their careers. Might be a little different than yours, but they're in that that's why I'm saying, they're relating to you. You are them. You are one of them. And so how could you not get caught up in the emotion of what the room was like?
Brittany F.: It was a very weird thing to cry on stage in front of that many people. At the time, it was just emotional.
Chad Jordan: And you're up there by yourself. No one can hug you.
Brittany F.: And it's huge. The stage is ginormous.
Chad Jordan: It is.
Brittany F.: I feel like an ant on the stage. And I can only see the faces of the people in the very front. But it was just... When I started talking about my Sport Clips family, and how they have really pushed me to accomplish all the things I've done. That was really the moment I got really emotional because I have had so many incredible people that have believed in me, and that have helped me get to where I am and I wouldn't be here without them. And so just the culture of Sport Clips is so incredible to me. And it does make me emotional. I'm getting emotional right now. But it was an incredible experience. Really scary. But when I got out there and I did it, I don't remember some of it.
Chad Jordan: Right. It's the three-hour drive back to Oklahoma moment, right?
Brittany F.: Yes.
Chad Jordan: Yet again in your life.
Brittany F.: And honestly, the speech itself was not the best part. It was after. Everybody coming up to me and I had so many Instagram messages and Facebook messages, "Hey Brittany, I have this going on in my life and you spoke to me and these are the challenges I have and I really hope to get to where you are at some point." That got me because I'm like, "That was my purpose." I just needed to lift somebody up and show them that they're not alone.
Chad Jordan: Well, you still are but in that moment you were a lightning rod of inspiration like everyone's looking for, "How do we pull ourselves up? How do we get through this? She's done it. So that's our inspiration. That's our hero. That's our model of what we can become." So the do it with passion or don't do it at all moment. And I mean, the echo of it, it's still being felt, right?
Brittany F.: Yeah.
Chad Jordan: And the impact. Is it Dane?
Brittany F.: Dane. Yes.
Chad Jordan: So we haven't mentioned Dane by name. But we did skip the wedding as her favorite day of the year or whatever, favorite moment of the year.
Brittany F.: Sorry, honey.
Chad Jordan: And so how about this? Do you have any anything else that you want to add before... I got 10... I've kept you longer than I said I would and it's late and I know you're hungry.
Brittany F.: Yeah, I'm a little hungry.
Chad Jordan: I could hear your stomach growling basically is where I'm going with this. But I got 10 fun questions to end it. But is there anything that I haven't asked or touched on that you were hoping to unload on the podcast today?
Brittany F.: I don't think so. I think you got it all. But I hope that everybody gets the message with the shirts and everything, it's not just about the quote, it's about the message. I hope they use it.
Chad Jordan: You know what I hope, Brittany? Is that they see it's not a shtick, it's you, it's who you really are. And you're not selling this and it's just something you're going through the motions on but it really is genuine and so that's why I'm telling you, man, I've been trying to get you all year. I'm so glad. By the way, Kelly's next.
Brittany F.: All right.
Chad Jordan: Kelly Cardenas. I'll make sure now to tell him what an inspiration he was and maybe he'll pray for me too.
Brittany F.: I know.
Chad Jordan: It'll be awesome. All right. Okay, you ready?
Brittany F.: I'm ready.
Chad Jordan: So these are the 10 nonsensical questions.
Brittany F.: Okay.
Chad Jordan: I'm going to give you an easy one that's going to help correct something. I need you to pick, moving forward, what is your favorite day of the 365 days of the year. What is your favorite day of the year? I hope it's in February.
Brittany F.: The day that I married my husband who is full-time Sporty, works with Sport Clips by the way.
Chad Jordan: Wow. What?
Brittany F.: Yeah.
Chad Jordan: Please tell me he showed up in Sporty in Jamaica to put that ring on your finger?
Brittany F.: It was definitely talked about in our wedding photos.
Chad Jordan: Lord have mercy.
Brittany F.: That we would do Sporty but it didn't happen.
Chad Jordan: Well, it's tough to pack that big whole thing and the battery pack and everything. Who knows if the conversion on electricity and everything? Whatever they were. All right, so what is it? February what?
Brittany F.: February 10th.
Chad Jordan: Are you sure about that? Let me edit that out because there was a question mark. February 10th is your anniversary?
Brittany F.: I think so.
Chad Jordan: Okay. All right.
Brittany F.: Well, okay, it got changed so I think it's February 10th. My wedding got moved a day.
Chad Jordan: Okay, was there a hurricane or something coming?
Brittany F.: No, part of my family missed their flights.
Chad Jordan: Okay. All right. So what do you count it as? What's the day? February 10th?
Brittany F.: February 10th.
Chad Jordan: Okay, all right. Good.
Brittany F.: I'm going to go with it.
Chad Jordan: All right, another nonsensical question, but give me the last concert that you went to. Who'd you go see?
Brittany F.: The last concert that I went to, I guess... Oh, my gosh, I haven't been a concert a long time. I think I saw Katy Perry.
Chad Jordan: Really?
Brittany F.: Yeah.
Chad Jordan: Nice. Was this in Vegas?
Brittany F.: No.
Chad Jordan: Okay. Just somewhere in Dallas?
Brittany F.: It was in Oklahoma.
Chad Jordan: Oklahoma. Okay.
Brittany F.: Saw Katy Perry.
Chad Jordan: Awesome. If you could visit, you already been to Jamaica, if you could visit anywhere in the world. Where would you go?
Brittany F.: Paris.
Chad Jordan: Paris? You've never been?
Brittany F.: I've never been.
Chad Jordan: Okay. Awesome. You hear that Dane? Take this woman to Paris.
Brittany F.: Take me to Paris.
Chad Jordan: Come on. Give me a noise or sound that you love to hear.
Brittany F.: "Woohoo."
Chad Jordan: You like that? That's your go to.
Brittany F.: I'd say that all the time.
Chad Jordan: Okay.
Brittany F.: If you say something positive I immediately go like, "Woohoo."
Chad Jordan: Because you love to hear yourself.
Brittany F.: I love hearing myself saying, "Woohoo."
Chad Jordan: Okay. All right, then next question, what's the noise or sound that you hate to hear?
Brittany F.: [inaudible 00:52:13]
Chad Jordan: Just like a wrong answer?
Brittany F.: Yeah, I don't know.
Chad Jordan: Okay. All right.
Brittany F.: That sounds so negative [inaudible 00:52:18]
Chad Jordan: Okay. I like it. These are two that I've never heard before in these questions. Well, this one for you, maybe it's something I haven't gotten an answer from yet but what is the bravest thing you've ever done?
Brittany F.: I think getting up on that stage.
Chad Jordan: Okay. Yeah, I mean, I would agree knowing this much of your story, but in case there was something else. And again, for anyone that's never been on that stage what you did, I'm telling you, it's so beyond being next level. It's in its own orbit. Okay, now, couple questions. When they make a movie based on the story of your life, what actress do you hope plays the lead character, you?
Brittany F.: Who's that? The redheaded girl that's really crazy and she's in that one movie.
Chad Jordan: It's not Amy Adams but it's a girl that looks like her.
Brittany F.: And she's like, "You can run but I will find you."
Chad Jordan: Yes. Okay.
Brittany F.: Her.
Chad Jordan: Okay, you like her?
Brittany F.: I think she's my-
Chad Jordan: Do you want her to dye her hair to dirty blonde or would you roll the redhead?
Brittany F.: I'd roll with it.
Chad Jordan: Okay.
Brittany F.: I mean, I get her vibe.
Chad Jordan: I know the crazy talking about. She's like in Wedding Crashers.
Brittany F.: Yes.
Chad Jordan: And all those kind of movies.
Brittany F.: Yes.
Chad Jordan: Okay, now in that movie what's the title of it going to be?
Brittany F.: I mean, do it with passion or don't do it.
Chad Jordan: Yes. Okay, I like it.
Brittany F.: Or Julie's version of it.
Chad Jordan: Okay.
Brittany F.: Do it with passion or else.
Chad Jordan: Okay.
Brittany F.: She said that at Coaches Huddle on accident.
Chad Jordan: Well, it'd be a shortened... Good. Because do it with passion [inaudible 00:53:48] that might not fit like in a movie poster, but or else would.
Brittany F.: Or else.
Chad Jordan: Okay. Two more questions. With the movie who's the band is going to be or the musician is going to be playing the soundtrack for your movie?
Brittany F.: Can it be somebody no longer living?
Chad Jordan: Yes, we can just grab music from their library.
Brittany F.: I might change my mind. It needs to be like a good powerful.
Chad Jordan: Okay.
Brittany F.: Let's just go with Journey.
Chad Jordan: Journey?
Brittany F.: Yeah.
Chad Jordan: Okay, don't stop believing? Heck, yeah, for sure. That's definitely going to be playing during the opening credits. All right. And if heaven indeed exists, what do you hope to hear God say when you enter the pearly gates?
Brittany F.: You made an impact on other people's lives.
Chad Jordan: You certainly have not just from Huddle. That was a certainly wonderful moment, but the day to day stuff, Huddle's once in a lifetime thing.
Brittany F.: Yeah.
Chad Jordan: But the stuff you're doing every day to make an impact is definitely paying off. So thank you so much for joining us today.
Brittany F.: Thank you.
Chad Jordan: And thanks, everybody for tuning in. And this is going to be an episode that I think we're going to cherish forever. So appreciate you and we'll have another episode next week. Thanks again.