Episodes of The Sport Clips Haircuts Hall of Fame Podcast - Almaz Haile

Red Banner with HOF Episode

In this episode recorded in January of 2019, we interview Almaz Haile. Almaz, who is originally from Eritrea, speaks 4 languages, is a mother of 3 grown children, and began her career as a stylist determined to eventually operate her own Sport Clips locations. After becoming a manager and sharing her dream with anyone who would listen, Almaz eventually received the opportunity to purchase an existing Sport Clips location, and is currently a Multi-Unit Team Leader with stores in Dallas. Her story of determination and perseverance embodies the Sport Clips values and gives hope to those chasing their dreams.

Chad Jordan and Almaz Haile holding a microphone

Episode Air Date Guest Name Guest Title Topic(s)
January 18, 2019 Almaz Haile Team Leader and Stylist The perseverance to grow from stylist to Multi-Unit Team Leader

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Transcription:

Chad Jordan:   - Hey, everybody, this is Chad Jordan. I'm the Director of Marketing for Digital Services at Sport Clips Haircuts and this is another edition of our Hall of Fame podcast. This episode will be part of the series that we're doing called Secrets of My Success. Where we look at some remarkable, almost too good to be true, unbelievable success stories of some of our favorite people at Sport Clips. And today is no exception to that. So I'm really excited to have our guest with us today and to hear her story. And she speaks more languages than I speak. I only speak English. We're gonna get to how many she speaks. So I'm gonna do my best to communicate well with her today through this, and we certainly appreciate everybody tuning in. Without further ado, my very special guest and one of my favorite team leaders in the entire country, who's with us today. It's good to have you. Introduce yourself please.

Almaz Haile - Thank you Chad. My name is Almaz, last name Haile. I am originally from Asmara, Eritrea.

- You gotta remind me where that is.

- In East Africa.

- Is it Northeast Africa, right?

- Yeah, by Red Sea's our coast, next to Ethiopia.

- Next to Ethiopia, alright.

- We speak Tigrinya.

- I'm gonna get this right, Tigrinya.

- Tigrinya, yes, and I speak Amharic that's the national language when I was growing up. It was national language. And I speak Italian because we're in Italy for really long time. And I am still learning English.

- I think you got it down pretty well.

- But to 2000, I used to work for JCPenney Beauty Salon doing women's hair.

- Originally you're a cosmetologist, from you were telling me, is it Michigan?

- Detroit, yeah I got my license in Detroit. Got married and moved here in 1989.

- And we are in Dallas, Texas for those of you not watching on YouTube and listening. So here is Dallas, Texas area. You came here, you said, in--

- 1989, I got married and moved to Dallas.

- So JCPenney had like hair salons?

- Yes.

- You know back in the day.

- Doing all the perms.

- Oh, yes. Mostly women, I assume, perms on women. Okay women clients. And so what changed?

- When I was expecting for my first child, this is '91, the doctor say you cannot work there. It wasn't a safe environment.

- The perm fumes, the perfume, the perm fumes were getting to you and really to the baby. Was he your son or--

- He's my son. So I stopped working got my first child, second, third, I became just full-time mom.

- So three kids later, you're full-time, you're staying at home, you're a stay-at-home mom. Do you have to renew your license or how does that work?

- Yes, every three years. I renew my license just being full-time mom. Thanks God Sport Clips send me a postcard for recruiting.

- So they had something in the mail for one of the stores? They were looking for team members.

- Yes, it says join us part-time, full-time. I called the next day, I joined Sport Clips, 2000.

- Who's stores were these?

- Mark and Jan.

- So the Mansfield store. What was the store number?

- 404.

- 404 was looking and you went and you started, and this is 2000?

- Yes, 2000.

- Okay and the kids, had you been pulling your hair out and you couldn't stand the kids anymore, or now they all in school?

- No they weren't because when I started my daughter she was like about three or four years old. Imagine having three kids.

- Yeah, three that are like seven and under or something like that?

- Yes, exactly. So I talked to Trish, was the manager at that time.

- Okay Trish the manager you said of 404.

- 404, Mark and Jan's store, and I say Trish, can I work part-time starting, like you know, weekends and nights? She's like okay.

- So you wanted to work weekends. Most people are looking to get weekends off or something and here you are saying. You're an angel straight from heaven for them.

- So I started but imagine working for womens when I start men it wasn't easy. Weren't training, they didn't give us a lot of training. I mean I have the license, so at one point--

- JCPenney's did not give you a lot of training on men's hair, that's what you're saying?

- Yes.

- Okay.

- It was just for womens so Trish gave me, I went three days at that time, third time was the long time. She trained me but I know I needs a lot of practice.

- I'm sure the stylists that are listening to this are nodding their heads because they went to cosmetology school and that's where they learned to cut hair was mostly on women, right? And then when they came to Sport Clips it's a whole different ball game.

- It's different, I knew how to cut. The speed was different. It was taking me 30, 40 minutes to do haircut, a lot of things. Trish was patient but at one point, you're already through that. They almost even try to like, this is not the right place for you. I say, no it's right place.

- So what do you mean, they tried to--

- They tried to fire me.

- They pull you aside, and who is they?

- Trish and Jan.

- So two of the sweetest people on the planet have to sit you down and imagine the turmoil, and the angst, and the hand-wringing, and the headaches that they had, trying to figure out how are we gonna do this to one of our favorite people. So they decided your, what, your pace was too slow? Is that what it was?

- Yeah, I was taking long and you know how--

- And was it a lack of confidence at the time? You wanted to make sure the haircuts were perfect, or did you just not yet know how to streamline the process and cut guys' hairs quickly enough?

- I think, I'm a perfection always.

- Oh, a perfectionist, okay.

- So it would take me longer, at that time, 404 was really busy store. Imagine I started 2000 in August, back to school, imagine?

- Wow, like the three little wolves.

- Everybody was doing three haircut per hour, you know it took me a while. I get still frustrated, it wasn't even Trish. It's all team members. So Jan came, she like, Almaz is this for you? I think we let you go. I say no. I will take anything to speed up, but give me second chance.

- So they gave you an out to kind of say, hey have you recognized maybe this isn't for you and what do you think about that?

- And you said, no this is for me. I can do this. Give me a chance. Did you have to, was there tears, who's crying at this meeting? Are all three of you crying?

- Yes.

- Okay, alright.

- Okay so got three women in a room, two are trying to say one, hey you shouldn't, the other one's standing up saying, I can do it, and all three of you were saying, and by the time you walk out of there, is everybody like, yes you can do it. We believe in--

- Oh, yeah.

- Okay.

- So we did more training and after one month, two months I was like getting all the requests. I was the top stylist, the most request. I was very dedicated to my job. So I did that. They were happy. Sunday would get busy, I used to work every other Sunday. If it's busy, I live like walking distance. They called, Almaz can you come and help?

- Are you still working part-time at this time?

- Yes, but Sunday, we get off every other Sunday. So Sunday when it's busy, first thing they call is like can you come and help. I'll be there. So you know, I love work. I love what I do. Even from day one, sometimes you say, oh I'm going to go to work. I never say that. So I'm very patient.

- How long before you're not part-time because you end up, at some point, was it that location you end up managing?

- What we did, after maybe two years, I don't know it's been almost 17 years, but my daughter started going to school full--

- Your baby, your daughter, your youngest?

- The youngest.

- Is that the one I met today?

- Yes, you met her today.

- She's not a baby. She's taller than both of us, but the other thing, yeah.

- When she went to Kindergarten, Trish was awesome manager. So I say, Trish now, three kids are going to school is there anyway I can do morning and weekends. She's like, okay, she's very, you know, she understand. I was working nine to two and weekends and occasionally like Friday night. After I think two year, Trish moved to the Corporate in Austin. Kim became a manager. I became her assistant manager.

- Had you been a key holder before that?

- Yes, I was a key holder. Not long I became assistant manager, so Gary Howard came to the store. He requested me, he's like.

- So that was a team leader at the time?

- Yes.

- And he had a location that needed a manager, is that, I'm filling in the gaps here, trying to remember from our previous conversations. So he comes and what was the store number?

- I'm still at 404.

- No what was his?

- His was 441.

- 441? He needs a manager and he wants you.

- Yes.

- He could have picked anybody, but he's coming, gunning, looking for you. Alright, and was it Jan, who had to give him the permission to say yeah, as much as it, at this point?

- Mark.

- Mark, okay, so Mark and him arm wrestle, and Gary's stronger than Mark, we'll just put that on the record. Gary wins and you go and begin managing. So from a stylist who had been sat down and said maybe this isn't for you, you fought for another opportunity, you went out and proved it. You didn't feel sorry for yourself. Am I doing your story justice?

- Yes.

- And then you went to assistant manager, now you have team leader is requesting you to come manage their location. You get there to 441, did I get that number right? Tell me about that experience. How did that transition go?

- So that's 2006, you know with that store, I was going like my store. I worked like, not as a manager, as a team leader. So I was like going even before it's finished. We did everything. Doing a lot of marketing.

- So this was a G-O? This was not an existing store?

- No, it was from scratch.

- So you went and helped, oh I didn't get that part, so you went and helped open 441.

- Yes I did open from day one.

- You helped hire the team members?

- Yes.

- Had you been involved in any of the hiring of 404? Had you sat in and interviewed?

- Oh yeah.

- So you had experience with that, so you knew what you were doing by the time you came to 441. You hired a team and then you're there, how was that process from starting from scratch?

- It was good experience. Gary was his first store. So we were helping each other. Sometimes he say, you know I was telling you, you know what like baby, we growing the store. Baby doesn't grow overnight. I told Gary same thing. It was his first store. He was like, whoa, is this how it works? I say yes, Gary, baby grows every night.

- You were the more experienced, Sport Clipper?

- Yes, with Gary, yes. So it went well. After three years I always told Mark, even Gary, I say you know what, I love our company. Hopefully, one day I will become a team leader. From day one that was my dream. As soon as I found, even Cindy. Cindy, what can I say, why don't we open a store? I was dreaming.

- Another manager, you and her were?

- Cindy, uh--

- Oh, coach? You were collaborating with her and kind of saying, let's go rob a bank and figure out a way to finance it.

- So we were saying that. And she told Mark, and Mark is like for real. Yes I need.

- So you put out there, if there's ever an opportunity to be a team leader, hook me up. Look me up and find me and I'll jump at it. So that was 2006, '07?

- From 2000, I can tell you--

- You knew right away almost.

- Yes, yes I did. Cindy was teaching at that time. And the reason I want a partner, Cindy can tell you, I want a partner. Cindy let's open one. She's like, oh but with her job and she ask me why don't you open by yourself? My availability, because having three kids.

- Three little kids, yeah?

- So I knew one day that I'm gonna be a team leader. So I was telling Mark, Mark if there is any opportunity I want to be a team leader.

- So what year does Mark finally say, guess what I might have something just up your alley?

- 2009.

- 2009, alright. Walk me through if you can, what happened? Do you remember where you were? All that sort of stuff, what opportunity came? How did it happen?

- I do because I know Dallas well. I used to live in Dallas so I drive, like you know, this is me doing in Spring Valley. I used to be Gordon's store at one point. I even went to that store, I go a lot of places to see if they do the five point pledge, seriously.

- Do you not go in in Sport Clips gear? You just walk in and mystery shop them.

- Yeah, I knew Midway really well. I still managing, I was managing 441, Gary's store. My son was my coordinator. I remember it was Friday night, 2009, right before Christmas. We got a call from Mark.

- At the store?

- Yes, he called. Oh my gosh I still remember. So my son answered the phone. He say that, he told Mark she's with a client. My son came, he's like Mark called. I say am I in trouble? You know, Mark calling.

- Mark's usually not calling to say, hey good job, just thinking about ya. Got nothing better to do than just check up on ya.

- Yeah, so when I had the client. I finish everything what I do. Always client is first. So I called him after an hour, hour and a half. I was like, Mark did you call? He's like yeah, I did call you. Do you have time to talk? I say, yes. Am I in trouble? No, I have a question to ask you, he's like. What? There is, you always want to open your own store, so there is opportunity. I say where? Midway in Spring Valley.

- You knew that location cause--

- I knew it well and, but it was closed for like six months at that time. It was recession. So he's like the store right now is closed. I said yes. Mark told me, Almaz I'm not telling you to say yes or no right now.

-You didn't have to think about it.

- I didn't think. He's like go talk to your husband and I said Mark, no I'm saying yes. Case was closed.

- Trust me, my husband will say yes.

- You can ask my son, Jordan. What I did, we close 8:00 p.m., 8:30, from East Plano I drove all the way to Midway in Spring Valley.

- You tell me, how far is that, is it an hour?

- About 40 minutes, but 8:30. My son say, mom why you wanna go there? No I'm going. I drove. The light was off, with my high lights over there I check. Next door was a Chinese restaurant, so I was asking her, so how is this place? She's like it's very peaceful. That's all I know. Next day I call Mark, Mark I'm done. Yes my husband say okay. What's next? So this is how I became.

- I love that, you were so excited. First of all you tell Mark right away. Then you don't even go home, you don't even drop your son off. You make him go with you. And you guys go together. You're such a dreamer. You see it, you know this is an opportunity that you gotta seize. These sorts of things just don't fall out of the sky everyday. You go home, you tell your husband, now do you and your husband have a conversation, or he could just tell, we gotta do this?

- Well, he say if you think that's what you want, go ahead. My husband is very supportive. Is that what you wanna do? Go ahead. So this is December 2009, so we started by March. We opened the store. Even Jan say, Almaz are you sure this is what you want? I say Jan, I will make you proud. Jan was like, we had a talk, in this kitchen, I remember, make sure this is what you want. I say yes.

- So that was 2010.

- 2010.

- And you had to, for your first store, you had to take a store that because of the recession, had been closed and had no clients for six, now nine months. Alright so what did you do? You hit the ground running, and what? You just stay in there and just wait for the clients to come? What was that like?

- It was six months total because October was closed, and from October.

- Oh I see, okay six months.

- Six months, oh my gosh, I did marketing. Some of our client were like, oh that store is not longer. I say no. I worked hard, but I love. You know sometimes I can do eight hours, ten hours, I don't even feel tired. The only thing sometimes I feel little, oh my family. But I have passion for meeting new clients. I love it.

- And you ended up, weren't you telling me, didn't all three of your children end up becoming coordinators? Did this end up becoming a good family bonding time for you? Having them in? And you got to keep an eye on them when they were teenagers. Keep them out of trouble.

- Yes.

- So you end up taking, what was that store number again?

- 402.

- 402, I didn't get that. 402 but the story doesn't stop there, right? There's at some point, I think you're the first, I believe, stylist turned manager turned team leader that I've interviewed that is a multi-unit team leader, right? So there's another location now in your wheel. What store number is that? And walk me through how did that come about?

- So the second store I got about two years now. Same thing, I'm very thankful. I always have good relationship with Mark and Jan, and same thing, Gary and David. So I told same thing Gary, I love this company.

- Gary was your team leader that hired you from Mark to open up, 440?

- 441.

- 441, okay so you stayed in contact with him obviously. You were close to him. So what's that conversation then that you had with him?

- I used to tell him I love, one day I might open my store when I was managing his store, and he promised me, Almaz, in case if I sell my store, you're going get it.

- So he said, if I got this right, I'm gonna make you an offer before anything else. I'll bring it to you if I'm ever ready to sell, and ride off into the sunset, I'll come to you first.

- Exactly.

- And what store number is that?

- That's the 441 in--

- Oh, oh the one you were managing. Oh my god, so this story gets even better. So you're managing one, you went and bought one, 402, wherever that is, 45 minutes away. And then he comes to you and says, hey remember that store you were managing, back in the day for me, that you opened, I'm gonna make it available and do you want it? Now is this another right away you say yes.

- Right away, definitely, definitely we say that. The good thing about that store, I managed that store from 2007 until '10, three years, I had a lot of client there. Some of them were really loyal, they were driving 45 minutes to farther branch.

- You're kidding me? An hour and a half really because they had to drive home after that. So they threw a parade for you, when they found out.

- Yes, they still here like after 12 years, they still our clients. They're like you're moving, she used to manage store here. She's back, she's our team leader now. Sometimes the girls say owner, and I don't like to use that word. Seriously, I tell them I'm the team leader. So it's really win-win.

- That's amazing. I love, I love everything about your story. Like I said it's unreal. These sorts of things don't happen by accident and they don't happen every day. They certainly don't happen to people that give up and quit, and you are persistent and you have just worked your tail off and been tremendous. I love it. What else? Do you have anything else you want to share? I've got some questions over here that I'm itching to ask you and find out a little bit more about you. I want to make sure as your story unfolds here, that you say everything that you want to.

- What I want to say, I have great kids. Thanks god, there not teenager anymore. They all, two of them graduated and working, and my daughter is about to graduate, you met her today. One thing they tell me, mom, I never seen anybody that excited to go to work. Seriously, they are like, oh I'm going to work. There like, mom, who does that? I say, I do. So I love my job and that's a good thing. It pays off. I tell my kids even when they were like studying, what do you want to study? I say, do what you love, and the money will come of it.

- I love that.

- That's the lesson I give to my kids and they very good kids. I'm very thankful. I love my job, that's all I can say. Thank you Sport Clips, thank you Gordon. He's like the best founder that we can have. He knew, now it's getting big, 2000, he used to come helping us vacuuming. He knew us by name. I guess, learned a lot from Gordon too. He knew, by name, imagine having thousands of employees, but he knew us by name. And I do that, you can read some today, when my client, it was a good review. He say that he moved somewhere else for two year, you can check it, it was today

- Under lesson 360, yeah.

- Lesson 360, I went to Philadelphia for two years. He came back, I have that good memory, because I always say they paying us so, "Hi Nick." He's like and I came back after two years and she remembered my name.

- That does not happen anywhere else.

- So my clients, even here in West Plano, Mark's store, I still see some of my clients after like ten years, if I see them "Hi Brian. "Remember I used to cut your hair, Sport Clips." They like, what you remember my name? I love to share our customers, our clients.

- I love the story you tell about Gordon too, because I think I was in Amarillo and they were talking about back in the day, when they opened up, and he helped come, literally put cabinets together, this is, from the ground up, he has been involved. He's not been an absentee founder, so it's pretty tremendous.

- That's why, what do say, lead by example, he leads by example and it's a good example that everybody knows how he appreciate us. That's a good thing. Same thing to my stylists, I always tell them choose Sport Clips you want to be here, but that's Gordon's rule. I always say I'm so thankful to be Sport Clips family.

- Well what we're gonna do is I'm gonna ask you these ten questions I do at the end of every podcast. And I'm gonna stop the audio podcast, but I'm gonna keep the YouTube version going cause I want to ask you a little bit about being a mom, balancing that work life, being a manager, stylist manager, and then team leader, and how you pulled that off? Cause I know it's not for the faint of heart and it takes full family commitment to do that so I'm gonna get to that after these ten questions. Sound fair? So the first question is, if you were to have a superpower, like Wonder Woman, or somebody like that who has superpowers, which superpower would you most like to have?

- Have extra time to please the kids, husband.

- So you'd be kind of like Flash, where he moves so fast that it's slow motion and time seems to slow down. Okay so you'd have more time to spend with family and loved ones. What is your, you might have already mentioned this, but what is your personal motto?

- I'm very persistent and some people say that I'm very dedicated.

- So it would be, be persistent.

- Yes.

- Other than where you live now, and maybe where you're from, where else in the world would you most like to live? And it could be home?

- Italy.

- Italy, oh yes, we gotta talk, because my dad was stationed in Italy. I was in college, so Venice is one of my favorite cities in the world. Obviously, it's an amazing city. So I'm with you. How about this, if you go to Italy, drag me with you, okay? We'll go hang out together. Who is the celebrity you'd most like to meet one day?

- I don't know.

- You've already met Gordon, so.

- That's, yes.

- So maybe you've already met the celebrity that you most care about. What about which words or phrases do you use all the time?

- Thankful.

- You're thankful.

- Yes.

- People are always saying, here she goes, being thankful again.

- I am very thankful and positive.

- And sweet. What sound or noise do you love?

- I'm loud, so music.

- Okay, you like to maybe have the music playing and get some work. What about what sound or noise do you hate?

- Crickets.

- Crickets? I'm glad I didn't impersonate a cricket really well today when we were having our leadership talk. What profession other than your own would you have been good at or at least have wanted to try?

- I love designing.

- Like interior designing?

- Interior designer, yes, I have always dreamed of that.

- Flare for that, okay. What do you consider your greatest achievement? And you've just listed a bunch of 'em here today.

- I've been a mom. That's the hardest job, seriously. You know, you're a part of it too. So I always say--

- Being a mom and having now three kids, almost the third getting ready to graduate college, that is a crowning achievement for sure. Last question and then I'll get ready to end the podcast and we'll keep going with the YouTube version. If heaven indeed exists, what would you like to hear God say when you arrive at the pearly gates?

- Repeat that question.

- If heaven indeed exists and you get there, what do you want to hear God say when you arrive at the pearly gates, when you enter heaven? What do you hope to hear God say?

- Great job, Almaz.

- Yes, a pat on the back. I love that. Well your story is amazing. I tried to, I usually, I talked more this podcast than most podcasts because I wanted to fill in the gaps a little bit and make sure I understood what you were saying and communicating. And one of my favorite stories, and one of my favorite team leaders, I was gonna say manager. Are you still managing one of the locations?

- Yes.

- Okay, which one are you managing?

- 402.

- 402, okay, so your baby. Everybody thank you so much for joining us and we look forward to having you on, listen to another edition down the road. Thanks again, thank you.

- Thank you, thank you for your time.

- Okay and stay because now we got the bonus version. So this is all bonus video content once this one is gonna be what's on the phones, that when people listen to on, like Zoey said today, on her way to work she listens to the podcasts and all that kind of stuff. And the video version is just where we have extended stuff or we get to talk about, like I said, I want to talk a little bit about your role as a mom and as a wife, but how you balance that. So let me save this really quickly, presentation. Okay, no go to podcast. Alright, okay, so your three kids. Their names are--

- Jordan, Meron, and Lydia, two boys, one girl. Are all of those family names, or just names you liked? What?

- Yeah, it's biblical name.

- Okay, anybody in your family have those as well that you named them after or you opened up the Bible and put your finger there, and said okay.

- Its kind of that, yeah. The middle one, grandma named him. For Lydia, right now it's easy, people know what they going to have. My three kids they all were surprise. So after having three kids.

- Okay, so you didn't know. Boy she's so spoiled, isn't she? Let's be honest. The only girl.

- So Lydia was like, I told that was going to be another boy and then when Lydia came, we didn't even have a name for one day. We're like what we name here. My niece named her Lydia. It was like a combination. Lydia is easy, it's biblical, for my language and here. So that's how the names.

- Okay, I love it. And how far apart are they each?

- My oldest and second one was three years. Then the second and third was two years apart. So at one point I had--

- You had 'em all.

- Five years, two and zero.

- So you had one in diapers the whole time pretty much. You never got rid of your diapers or your crib. Then they were all in college. You always had one in college, right, or two at one point? You always had, once one started college, you had one in college until your youngest is graduating this year.

- Yes.

- How did you do it then? How did you balance, first it was you worked part-time. That was the first part, but as you begin to expand and being the team leader, and now a multi-unit team leader, was it the fact that they were now teenagers and kind of didn't need the day to day? You keeping 'em safe just around the house? They were working. Katina used to be my manager 404. She still managing there, 404, so she was my manager and my oldest son worked for her four years, from 14 until 18.

- On weekends as coordinator?

- Weekend and nights. 404 was busy, especially at that time, they needed help, so Katina hired him when he was 14 until he graduate. Four years. So Katina, I always say, you help me raise these kids.

- And he learned the value of work ethic and how to work hard?

- So finally he went to College Station and he's an Aggie. So one day--

- You have Texas A&M, you have University of Texas for Lydia.

- And the other one is University of Dallas.

- Okay, wow, so all Texas based schools.

- And thanks God, their tuition is all paid. So it's really good. He was waiting to get haircut at College Station Sport Clips one day.

- Which is not yours.

- It was in College Station, but for some reason the computer wasn't working. The girl over there was struggling and my son said, oh can I check?

-They didn't know who he was.

- They didn't know and then he fixed it and they say, how did you know? And they like oh my mom has Sport Clips. He said he got a free haircut that day. That's nice.

- And he wasn't looking for that.

- He was just waiting. Always kitchen table we had, either their schedule or check in coupons. They like mom we're going talk Sport Clips again, so it always, somehow it comes.

- Do any of them hope to be involved in Sport Clips down the road as a career?

- Yeah, especially Lydia. She knows what she is doing. She loves, how can I say, she's good with customers so I think Lydia.

- Does she want to get her cosmetology license as well? Be a double threat like you were, own it and?

- No, just she is doing communication. So I don't think so. Kind of near, especially now like what you were teaching as you know it's a lot of digital media that they can do a second generation. So I am hoping she's going help.

- Well it certainly won't break your heart if she goes into the family business and stays local, right? I mean especially having been in Austin. Austin's like three or four hours away. So it's not like you see her every day like you used to. So that would be pretty sweet to have her back involved with the business.

- Right, that's all, Jordan was, it's like 17 years, imagine. It seems like yesterday.

- Well I love it. I was here, I don't know if we were in Austin, or if it was last time I was, oh it was just in Dallas. I came to your store. Did I come to your store?

- Yes you did.

- We came and we had to do something, we got to do something and I wish I had more time. I was going to a Dallas Cowboy's game, right? I caught a Lyft ride from your store, and I did not have time to record the podcast, but I said, man next time I'm here, we'll get one. And I'm glad we did because at the time I wasn't doing YouTube videos for the podcasts, we were just recording them. So all things worked together and worked out. So that's great. So well thank you very much for being on here.

- Thank you. I know it's been a long day for both of us, but thank you I really appreciate it.

- You're great.

- And your effort. I learned something today.

- You're armed and dangerous now. Watch out, watch out Dallas area. Now she's got more weapons to grab clients and have team members, all that good stuff. Alright, well thanks again. I'm gonna end this and then let's take our picture.